Add/View an Additional Email Account in Outlook 365 Desktop and Outlook Web App (OWA)
Departments, units and services are strongly encouraged to use an additional,
shared email mailbox
for office and role-related correspondence - instead of individual UWSP accounts or personal email accounts.
To access a shared mailbox you must first have permission from the mailbox manager, or "owner". If you do not know who the owner of the mailbox is, see "How do I find a mailbox owner?" on our
If you are unsuccessful in identifying the shared mailbox owner, contact the
. If the Service Desk cannot identify the shared mailbox owner, they can submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox.
It is your responsibility to contact the mailbox owner to request access to a shared mailbox.
Add a Shared Mailbox
Also see, "Send Email From a Shared Mailbox" farther down this page.
Add a Shared Email Mailbox Through Outlook 365 Desktop
Log into your computer as yourself and start the Outlook Desktop app.
File tab on the ribbon.
Account Information click
In the window that opens, type the email address of the mailbox you want to add and click
Sign in with your UWSP account box that opens, enter
your own username and password, then click
Close and reopen Outlook if the shared mailbox does not immediately display.
Add a Shared Email Account Through OWA
Log in to your mailbox using OWA.
At the left, right-click
Folders, and select
Add shared folder...
- In the
Add shared folder dialog box, type the email address or name of the mailbox and click
The added mailbox will display in your Folder list.
Note: If you have only been provided access to specific folders in the other user’s mailbox, you will only see the folders for which you have been granted access.
If you no longer need the additional mailbox to display in your Outlook Web App, right-click the folder, and select
Remove shared folder.
Send Email From a Shared Mailbox
Send email from a shared mailbox in Outlook's Desktop app
From name in an open email to select from your shared mailbox list.
Send email from a shared mailbox in OWA
In an open email,
Options on the menu and check
This displays the
From field in your open email.
Select the shared mailbox from the