Add/View an Additional Email Account in Outlook 365 Desktop and Outlook Web App (OWA)

Departments, units and services are strongly encouraged to use an additional, shared email mailbox for office and role-related correspondence - instead of individual UWSP accounts or personal email accounts.

To access a shared mailbox you must first have permission from the mailbox manager, or "owner".  If you do not know who the owner of the mailbox is, see "How do I find a mailbox owner?" on our Email FAQs page.​

If you are unsuccessful in identifying the shared mailbox owner, contact the Service Desk. If the Service Desk cannot identify the shared mailbox owner, they can submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox.

It is your responsibility to contact the mailbox owner to request access to a shared mailbox.​

Add a Shared Mailbox

Also see, "Send Email From a Shared Mailbox" farther down this page.

Add a Shared Email Mailbox Through Outlook 365 Desktop

  1. Log into your computer as yourself and start the Outlook Desktop app.

  2. Choose the File tab on the ribbon.

  3. Under Account Information click Add Account.


  5. In the window that opens, type the email address of the mailbox you want to add and click Connect.


  7. In the Sign in with your UWSP account box that opens, enter your own username and password, then click Sign In

 Close and reopen Outlook if the shared mailbox does not immediately display.

Add a Shared Email Account Through OWA

  1. Log in to your mailbox using OWA.

  2. At the left, right-click Folders, and select Add shared folder...

  3. In the Add shared folder dialog box, type the email address or name of the mailbox and click Add. ​

​​​The added mailbox will display in your Folder list.

Note: If you have only been provided access to specific folders in the other user’s mailbox, you will only see the folders for which you have been granted access.

If you no longer need the additional mailbox to display in your Outlook Web App, right-click the folder, and select Remove shared folder.

​Send Email From a Shared Mailbox

Send email from a shared mailbox in Outlook's Desktop app

Click From name in an open email to select from your shared mailbox list.



Send email from a shared mailbox in OWA

In an open email,
  1. Click Options on the menu and check Show From. This displays the From field in your open email.

  2.  Click From.

  3. Select the shared mailbox from the From list.


​Questions?  Contact the Service Desk!​