​Managing Cached Information

Computers, browsers, even mobile devices and their apps save local, or "cached", information.  While cached information can save us time and improve our device security, it can also create issues when specific web resources are accessed repeatedly.

​Are you experiencing issues with AccesSPoint or other UWSP web resources? 

Try deleting your web browser cache

If you experience issues when using AccesSPoint / Campus Solutions and other UWSP applications we recommend deleting your web browser cache and history and try again.


Browser "Cache" is where temporary browser history is stored.

Why should I delete my browser cache?

Web sites change over time. If your browser attempts to use previously cached information when accessing an updated site, that site may no longer work correctly. Also, too much cached information can eventually cause your browser to process more slowly. 

In the case of AccesSPoint, updates are released frequently.  For the best AccesSPoint experience, clear your cache regularly.

Delete Your Web or Mobile Browser Cache

​Have you changed your UWSP password and now your account continues to lock?  Update your cached passwords.

Account lockouts can occur when you change your UWSP password but your previous password is still cached on one or more of your devices. If those devices are on, their repeated attempts to use your old password can quickly lock your account.

Where are passwords cached?

  • A password is required and cached when connecting a device to UWSP’s secure wireless network.

  • Windows and Mac devices cache passwords in web browsers and some applications.  On UWSP managed devices, be sure to update your password in the OneDrive client.  On privately owned devices, be sure to update your password in the OneDrive client and other desktop Microsoft applications you may have downloaded from your UWSP Office 365 Cloud Portal.

  • Mobile phone and tablet apps cache your password to automatically keep you connected to your UWSP email and other UWSP networked services as long as a wireless/mobile connection is available.

Best Practices to prevent account lockouts when changing your UWSP password

It is recommended that you change your UWSP password from a laptop or desktop computer

Before changing your UWSP Password:

  1. On the computer where you are changing your password, log out of all UWSP websites such as www.uwsp.edu, Office 365, OneDrive, Outlook Web Access (OWA), myPoint and accesSPoint.

  2. Log out of any additional UWSP computers or personal computers you might use for accessing UWSP resources.

  3. Temporarily turn off all mobile devices (smartphones & tablets) you own or use so they are unable to continue using your old password to sync to your UWSP account and services.

  4. Review the rules for selecting a strong password and NEVER share your password. For tips on creating strong passwords visit our Password Security page.

Change your Password

Once you have changed your password

One by one, turn on your mobile devices, then:

  1. Update the wireless network connection to UWSPWireless or Eduroam by changing your password in the connection settings on each device (laptops, tablets, phones).

  2. Update the password in your email apps, and other UWSP-related mobile apps such as your Office 365 and OneDrive for Business.

Mac laptops: use this guide to remove your UWSP password from its local cache location. 

Need help?  Ask the Service Desk!