Starting Mon. August 19th, TeamDynamix has replaced Ivanti as Information Technology’s workorder system.

Submit an IT Workorder or Project Request

​​​You should submit an IT Workorder for all requests for IT assistance in your day-to day work.

​ An IT Project Reque​​st mu​st be submitt​​ed if you are interested in implementing a new IT system, service, or process (including cloud services), or wish to conduct a significant upgrade of an existing IT system, service, or process.

​For help deciding whether you need to submit an IT Project Request instead of an IT Workorder, or to submit a new IT Project Request, please see Information Technology's Project​​ Request​ page.​


Submit an IT Workorder:

  1. ​Log into UWSP's Self-Service Portal.​​​

  2. C​lick Submit a Ticket. 

  3. Make sure to provide a complete and in-depth Description and complete all fields, then click Save.

Log into the Self-Service Portal​​

I want to create an IT Workorder to...​

​​​See Information below for what to include with common workorder types.​​​​​​​​​​​​​​​​

Report a software error or malfunctioning IT equipment

​​Select the workorder type: Incident

IMPORTANT: if you are reporting a computer that is malfunctioning or displaying an error, before submitting this workorder please reboot the computer and test to see if this resolves the issue.


Include in the work​order:

  • ​The name of the device that is malfunctioning or displaying an error. 

    All devices should display a label containing the device name.  For example, computer names are on white labels. If you cannot find a label with a device name, give the location (building & room) along with the make and model of the device.

  • Who is experiencing the problem?

  • Detailed description of the error with specifics.

  • A screenshot of the error if possible.

  • Date and time of the error. (This is used to check computer/server logs for recorded problems.)​​​​​​

Request website updates if your department does not have someone dedicated to web work

​Select the worko​​rder type: Service Request-IT

If your department does not have a staff person who manages your website, please submit a service request with the page URL(s) and a detailed explanation of the changes being requested.

Activate a network jack for equipment in the same room

​​Select the workorder type: Service Request-IT


​Submit this service request at least three business days in advance of when the new jack needs to be activated. For new jack installations, please allow 10 business days.​

Include in your service request:

  • Building and room.

  • Current network jack being used.

  • Number on the new jack.

Let IT know you are moving a phone, computer, or printer from one location to another

​Select the workorder type: Service Request-IT


Before you move your computer, printer, or phone, it is important to let IT know when the move will occur to ensure that the device works correctly in a new network location and phones have the correct 911 information.

Moving a device(s) for a personal office space:  

  • ​Submit this service request at least three business days in advance. ​

​Moving device(s) for multiple personal offices or an entire department: 

  • Submit this Service Request at least seven business days in advance.

​​Include in your Service Request:

  • The old Building, room number, and network jack number for each device moved.

  • The new building, room number, and new network jack number for each device used.

  • The date when this move will occur.​​

Have approved software deployed in computer classrooms and labs

​Select the workorder type: Service Request-IT

​​See our Software Deployme​nt page for a detailed list of the information to include in your software deployment service request.​

Send computers and other devices to surplus

​Select the workorder type: Service Request-IT


Sending computers to surplus

In your IT service request please include:

  1. Who the equipment was assigned to.

  2. Which room and building the computer(s) is stored in, 

  3. When the building is open (e.g., normal business hours, appointment only, etc).

  4. A name and phone number of who to contact to setup a date and time for pick up.​​​

  5. ​Also, let us know if any data exists on the machine that needs to be retained for departmental purposes and the folder(s) where we can find that data (see UW-System's General Records Schedule​).

Sending smaller devices to surplus

  • Small devices such as iPads may be dropped off at the IT Service Desk, or,

  • If you would like IT to pick up the devices, submit your service request using the instructions above for Sending computers to Surplus.​​​​​

Tell IT what to do with computer equipment when an employee leaves

​Select the ​workorder type: Service Request-IT

​​Important: tell us if any data exists on the machine that needs to be retained for departmental purposes and the folder(s) where we can find that data (see UW-System's General Records Schedule).

If the computer equipment should be picked up and sent to surplus:

  • Please see: "​​Send computers and other devices to surplus" in this list.​

If the computer equipment should be reconfigured for the next person in that position, or for a different staff person / purpose:

  • Where is the computer equipment currently located and which devices need to be repurposed?

  • Who is the employee that will use the computer next, or if the computer will be used for a purpose such as a front desk or shared use station, where will it be located?

  • When should the equipment be ready?

  • Should any special applications be installed?​​​​​​

  • ​Also, let us know if any data exists on the machine that needs to be retained for departmental purposes and the folder(s) where we can find that data (see UW-System's General Records Schedule​).
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Need help?  Contact the IT Service Desk!

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