Information Technology

​​Select the workorder type: Incident

Include in the work​order:

• ​The name of the device that is malfunctioning or displaying an error. 
  
  All devices should display a label containing the device name.  For example, computer names are on white labels. If you cannot find a label with a device name, give the location (building & room) along with the make and model of the device.
  

• Who is experiencing the problem?
  

• Detailed description of the error with specifics.
  

• A screenshot of the error if possible.
  

• Date and time of the error. (This is used to check computer/server logs for recorded problems.)​​​​​​

​Select the worko​​rder type: Service Request-IT

If your department does not have a staff person who manages your website, please submit a service request with the page URL(s) and a detailed explanation of the changes being requested.

​​Select the workorder type: Service Request-IT

​Submit this service request at least three business days in advance of when the new jack needs to be activated. For new jack installations, please allow 10 business days.​

Include in your service request:

• Building and room.

• Current network jack being used.

• Number on the new jack.
  

​Select the workorder type: Service Request-IT

Before you move your computer, printer, or phone, it is important to let IT know when the move will occur to ensure that the device works correctly in a new network location and phones have the correct 911 information.

Moving a device(s) for a personal office space:  

• ​Submit this service request at least three business days in advance. ​

​Moving device(s) for multiple personal offices or an entire department: 

• Submit this Service Request at least seven business days in advance.

​​Include in your Service Request:

• The old Building, room number, and network jack number for each device moved.

• The new building, room number, and new network jack number for each device used.

• The date when this move will occur.​​
  

​Select the workorder type: Service Request-IT

​​See our Software Deployme​nt page for a detailed list of the information to include in your software deployment service request.​

​Select the workorder type: Service Request-IT

Sending computers to surplus

In your IT service request please include:

1. Who the equipment was assigned to.
   

2. Which room and building the computer(s) is stored in, 

3. When the building is open (e.g., normal business hours, appointment only, etc).
   

4. A name and phone number of who to contact to setup a date and time for pick up.​​​

5. ​Also, let us know if any data exists on the machine that needs to be retained for departmental purposes and the folder(s) where we can find that data (see UW-System's General Records Schedule​).
   
   

Sending smaller devices to surplus

• Small devices such as iPads may be dropped off at the IT Service Desk, or,

• If you would like IT to pick up the devices, submit your service request using the instructions above for Sending computers to Surplus.​​​​​
  

​Select the ​workorder type: Service Request-IT

If the computer equipment should be picked up and sent to surplus:

• Please see: "​​Send computers and other devices to surplus" in this list.​
  

If the computer equipment should be reconfigured for the next person in that position, or for a different staff person / purpose:

• Where is the computer equipment currently located and which devices need to be repurposed?

• Who is the employee that will use the computer next, or if the computer will be used for a purpose such as a front desk or shared use station, where will it be located?

• When should the equipment be ready?

• Should any special applications be installed?​​​​​​
  

• ​Also, let us know if any data exists on the machine that needs to be retained for departmental purposes and the folder(s) where we can find that data (see UW-System's General Records Schedule​).
  ​​