Psychological Crisis

Mental Health Emergency

A psychological crisis exists when an individual is threatening to harm themselves or others, or is substantially out of touch with reality. Uncontrollable behavior and/or hallucinations could be manifested.


If a psychological crisis occurs:

  1. Remain calm. Do not attempt to handle a dangerous situation. Evacuate immediate area if needed.

  2. Notify University Police at 715-346-3456. Call 9-1-1 if immediate threat to safety. Provide the following information:

    • Your name
    • Precise location
    • Observed symptoms of behavior.
    • Individual’s name, if known
    • Until help arrives, be pleasant, considerate, and understanding to avoid aggravating the situation.

  3. Do not argue with the individual. Try to determine and recognize the individual’s point of view. Do not confront / detain the individual.

  4. Have someone meet law enforcement at the entrance to the building and provide up to date information. University Police will provide direction from that point forward. UW-Stevens Point Counseling Center will be called at 715-346-3553 for assistance as needed.

  5. Refer to Violent or Criminal Behavior section as required.