What T​o Do If You Lose Your PointCard

​A lost or ​stolen PointCard in the wrong hands ​​can potentially result in unauthorized access to the electronic locks on university building doors and secured rooms, student residence hall doors,​ and​ abuse of your university services. 

​It is critical that you completely deactivate a missing PointCard -​->

  • If you know that ​your PointCard is lost or stolen and must be replaced, or,

  • ​Even though you think you may find your missing PointCard.

If you find your PointCard and have not yet​ replaced​ it, see the section, I found my Pointcard, for how to reactivate your services.

To Completely Deactivate Your PointCard​
​DO THE FOLLOWING


Step 1Deactivate the card's ability to unlock electronic door locks.​ 

Use this form​ to deactivate the card's ability to unlock electronic locks to UWSP buildings and any secured areas​ to which you have access permissions.​

Students: If you live in a UWSP Residence Hall and need temporary door access until you find your PointCard or can obtain a replacement, please contact your Hall's front desk, RA, or HD​.​

Step 2Deactivate​ the card's access to your campus services

Campus services can include student meal plans, Dawg Dollars, and fitness memberships.

Log into ​the GET website​ or open the GET app on your mobile device. Select, "I lost my card".

​Step 3Students who have added the optional U.S. Bank ATM options

I​f you believe your PointCard may be found you should temporarily lock your U.S. Bank ATM options. If your PointCard is lost or stolen you​ should disable your U.S. Bank ATM options. See below.

​This does not deactivate the campus services and electronic lock permissions on the card which must be done separately.

​ --- You believe you might find your PointCard

You should​​ temporarily lock your card's ATM options.  S​top by a U.S. Bank branch office or call U.S. Bank at 715-343-2210 (business hours) or 800-872-2657 (after hours) and ask to have the ATM options on the card temporarily locked. You can also lock your ATM options in your U.S. Bank mobile app or in your U.S. Bank online banking portal​.

​​ ​​If you find your PointCard, simply repeat these steps to unlock your ATM options.

--- You know that your PointCard is lost or ​has been s​tolen

  1. Disable your card's ATM options as soon as possible. S​top by a U.S. Bank branch office or call U.S. Bank at 715-343-2210 (business hours) or 800-872-2657 (after hours) and ask to have your ATM options disabled for your lost card. Reporting the card as lost through your U.S. Bank mobile app or your U.S. Bank online banking portal also disables your ATM options.

  2. Replace your PointCard, then stop by a U.S. Bank branch office with a photo ID * and ask to have your ATM options activated on your new card.

    Disabling your PointCard's ATM options disconnects them from your existing card. You must then replace your card and reactivate your ATM options on your new card.

I found my PointCard​​​

  1. ​​Use this form​ to reactivate your card's ability to unlock electronic door locks.​ 

    2. Students: If you received a card for temporary access to your residence hall from​ your hall's front desk, RA, or HD, you must return that card.​​

  2. Reactivate your card's access to campus services. ​

    3. Contact the IT Service​ Desk​ to report that your card is found.

  3. Students with the optional U.S. Bank ATM options:

    4. If you had​ temporarily locked your PointCard's ATM options you can stop by a U.S. Bank branch office or call U.S. Bank at 715-343-2210 (business hours) or 800-872-2657 (after hours) and ask to have the ATM options on the card unlocked. You can also unlock your ATM options in your U.S. Bank mobile app or in your U.S. Bank online banking portal​. 

    If you disabled your PointCard's ATM options they can no longer be associated with your old PointCard.  

    To continue using your U.S. Bank ATM options you will first need to stop by the IT Service Desk to replace your PointCard, then stop by a U.S. Bank branch office with a photo ID * and ask to have your ATM options activated on your new PointCard.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​* U.S.Bank accepts the following photo IDs: driver’s license, state ID, or passport​. They can also accept military IDs, tribal IDs, and foreign passports.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​