Cisco Unity Messaging Voicemail Instructions
Cisco Unity Messaging brings together
traditional phone functionality with that of Outlook. You can listen to your voicemail messages,
your calendar appointments, or your email (external) messages.
In order to access
voicemail, you MUST have voicemail set up on your office telephone. Please contact the Telephone Support Office
(715-346-2562, or telesup@uwsp.edu) to have voicemail installed, or for any
voicemail issues.
On-Campus
Unity Messaging Access: Dial [2222]. Or, if using a 2420 telephone set, press the Messages button.
Off-Campus
Unity Messaging Access: Dial [715-346-2222].
Initial Set-up (to configure Cisco Unity Voicemail):
Step 1 – Dial-in to
Unity Messaging
Step 2 - If calling
from off-campus, when you hear the recording, dial [*], then enter your ID
(last 4-digits of campus telephone number).
Step 3 – Enter the
default PIN (15951)
Step 4 – Please
follow system instructions for the following:
Record
your name
Set
up a new PIN (password – 5-digits)
Record
your greeting
WAIT until you hear
‘You have finished enrollment’ then hang up.
Check Messages:
Step 1 – Dial-in to
Unity Messaging
Step 2 - If calling from off-campus, when you hear the
recording, dial [*], then enter your ID (last 4-digits of campus telephone
number).
Step 3 - Enter PIN
followed by #
Step 4 – Listen to
voice prompts.
Change PIN:
Step 1 – Dial-in to
Unity Messaging
Step 2 - If calling from off-campus, when you hear the
recording, dial [*], then enter your ID (last 4-digits of campus telephone
number).
Step 3 - Enter PIN
followed by #
Step 4 – Press 4
> 3 > 1
Step 5 – Enter a new
PIN (5-digit) and press #
Step 6 – Enter the
new PIN again to confirm, then press #
Change Recorded Name:
Step 1 – Dial-in to
Unity Messaging
Step 2 - If calling from off-campus, when you hear the
recording, dial [*], then enter your ID (last 4-digits of campus telephone
number).
Step 3 - Enter PIN
followed by #
Step 4 – Press 4
> 3 > 2
Step 5 – At the
tone, record your name, press # to end recording, or press * to keep the
current recording.
Record a Greeting:
Step 1 – Dial-in to
Unity Messaging
Step 2 - If calling from off-campus, when you hear the
recording, dial [*], then enter your ID (last 4-digits of campus telephone
number).
Step 3 - Enter PIN
followed by #
Step 4 – Press 4
> 1 > 1
Step 5 – After Cisco
Unity plays your current greeting, press 2 to enable or disable your alternate
greeting.
*Note: When your alternate greeting is enabled, it
overrides all other greetings.
Enable or Disable a Greeting:
(You can enable or
disable only your alternate greeting by phone.)
Step 1 – Dial-in to
Unity Messaging
Step 2 - If calling from off-campus, when you hear the
recording, dial [*], then enter your ID (last 4-digits of campus telephone
number).
Step 3 - Enter PIN
followed by #
Step 2 – Press 4
> 1 > 1
Step 3 – After Cisco
Unity plays your current greeting, press 2 to enable or disable your alternate
greeting.
*Note: When your alternate greeting is enabled, it
overrides all other greetings.
Reply to a Message:
Step 1 – After
listening to the message, press 4
Step 2 – Record your
reply
Step 3 – Press # to
send the reply, or press 1 for message options
Step 4 – Follow the
Cisco Unity conversation to handle the original message.
Forward a Message:
Step 1 – After
listening to the message, press 5
Step 2 – Follow the
Cisco Unity conversation to address the forward message.
Step 3 – Press # to
forward the message as is, or press 2 to record an introduction, or press 3 for
message options
Step 4 – Press # to
forward the message as is, or press 1 for message options
PIN not working?
Forgot PIN?
Please call, or
email, the Telephone Support Office (x2562 or telesup@uwsp.edu) to reset the
PIN.
Keys to Manage Messages:
0
= Help
1
= Repeat
2
= Save
3
= Delete
4
= Urgent reply
5
= Forward message
6
= Mark message new
7
= Skip back
9
= Message Properties
18
= Mark this message