Terms & Conditions
You accept this Agreement when you complete one of the following: (a) the
UWSP Cellular Service Agreement, or UWSP Customized Cellular Agreement, or
contract renewal, or (b) the on-line UWSP Cellular Service Agreement, or the
on-line UWSP Customized Cellular Agreement, or UWSP Cellular Renewal. After
completing the agreement, you have a 15-day/30-minute (whichever occurs
first) trial period. If you do not wish to be bound by these Terms and
Conditions, notify us immediately.
By acceptance of this Agreement, you acknowledge being a customer of the
UWSP Telephone Support Office. You are not a direct customer of any other
service provider. All Service issues must be directed to the UWSP Telephone
Support Office. You will not have direct contact with another provider,
unless authorized by the UWSP Telephone Support Office. Any information
received directly from another provider may not be upheld by the UWSP
Telephone Support Office.
By acceptance of this Agreement, you understand the details of each cellular
service plan offered, and all charges associated with each plan. Failure to
understand coverage areas, roaming charges, long distance charges, and plan
limitations, is not a basis for non-payment. In the event of coverage area
changes, new plan additions or removals, or unforeseen circumstances, prices
are subject to change without notice.
a. Fixed Term. You agree to the Services for the length of time
identified on the UWSP Cellular Service Agreement, the UWSP Customized
Cellular Agreement, or the UWSP Cellular Renewal. The Services you receive
after the end of the term will be provided on a month-to-month basis and
remain at all times subject to the Terms and Conditions.
b. Month-to-Month Term. If no length of time is identified on the UWSP
Cellular Service Agreement, then the term is month-to-month.
Termination By You
a. Trial Period. If you terminate your Service within the
15-day/30-minute (whichever occurs first) trial period, you remain liable
for all Services you used prior to termination. However, you will not be
obligated to pay the $200 cancellation fee.
b. Fixed Term (Regular Contract and Renewal). If you terminate your
Service before the expiration of the fixed term then you will be required to
pay $200, per line, for any early cancellation. In addition, you remain
liable for payment of all outstanding charges for all Services you used and
Equipment you purchased prior to termination.
c. Fixed Term (Customized Contract). If you terminate your Service
before the expiration of the fixed term, you will be obligated to pay for
all service through the agreed upon termination date. In addition, you
remain liable for payment of all outstanding charges for all Services you
used prior to termination.
d. Month-to-Month. You may terminate Month-to-Month Service with
completion of a Cellular Service Cancellation Form. The Month-to-Month
Service terminates on the 26th of a month. You remain liable for payment of
all outstanding charges for all Services you used and Equipment you
purchased prior to termination.
e. Number Portability. Number Portability cannot take place until 20
months after the initialization of the UWSP Cellular Service Agreement. A
request by you to port your number will be deemed a request by you to
terminate your Agreement and subject to the $200 cancellation fee.
Termination By UWSP
We may limit, interrupt, terminate or refuse to provide a Service for the
following reasons, or for any other good cause: (a) if you do not honor any
provision of these Terms and Conditions (including payment obligations), (b)
if you use a Service in a manner that adversely affects Service to other
customers or harasses our customers, our employees, or others, (c) if you or
others use a Service to engage in fraud or unlawful conduct or are suspected
of doing so, or (d) if you modify your wireless phone or any software
residing thereon from the original manufacturer specifications, including
for the purpose of accessing non-provider services, (e) if your Service is
used in a manner that is excessive or unreasonable with respect to volume or
length of calls when compared to other customers with similar plans or in
your geographic area, or (f) if the majority of your Service is used to roam
on a network not owned or operated by the UWSP provider. You may not resell
any Service. We may restore such interrupted or terminated Service, in our
sole discretion following your correction of the violation and payment of
any amounts due, including any restoration charges we assess for restoring
Termination Equipment Charges
Upon termination of your Fixed Term Service Agreement, you agree to return
all equipment as provided, including: phone, wall charger, car charger,
manual, box (if available), etc. Returned phones or equipment, must be free
of damage or vandalism, and must be in working condition. Normal wear and
tear is acceptable, but at the sole discretion of the UWSP Telephone Support
Office. Upon return of the equipment, the UWSP Telephone Support Office may
reimburse you a portion of the initial equipment cost. Reimbursement is
based on the condition of the phone, length of usage, and any unforeseen
problem with the equipment. If 20 months, or longer, you are not required
to return the cellular equipment. If you receive Customized equipment, you
will not receive any type of reimbursement.
Charges for Services and Equipment
a. In General. You are responsible for paying all charges applicable
to your Equipment and Service, including: access charges, airtime, features,
text messaging, roaming, toll, long distance, and directory assistance. In
addition, you are responsible for paying any taxes, surcharges, fees, and
assessments imposed by us or a governmental authority from time to time in
connection with the Services or the Equipment.
b. Equipment Replacement. The UWSP Cellular Service Agreement allows
one phone purchase, at the contract rate, within 20 months. A UWSP Cellular
Renewal allows one phone purchase, at the contract rate, within 16 months.
Any phone purchase, within the 20 month period (or 16 month renewal), will
result in full replacement price. Each cellular phone comes with a full
one-year warranty. If anything happens to your phone, it is at the
discretion of the UWSP Telephone Support Office to determine whether the
equipment has been vandalized, or covered under the warranty.
c. Wireless Airtime Charges. Airtime usage on each call is billed in
full minute increments, with a minimum charge of one minute per call.
Partial minutes of use are rounded up to the next full minute. Unused plan
minutes are not carried over to subsequent monthly billing cycles. In some
instances, information regarding airtime usage, including roaming or long
distance charges, is not available to be included in the bill for the month
that the Service is used, and will be billed to you in a subsequent bill.
The Service will be charged, and deducted from your plan minutes, in the
month it is billed. The length of a call will be measured from when you
initiate it (typically, when you press the “Send” key) until you terminate
it (typically, when you press the “End” key). You may incur additional
charges for roaming or long distance calls. Rates and charges while roaming
outside of your local provider service area may be different from your
provider service area rates. We reserve the right to select the carrier you
will use while roaming. Rates during peak hours may be higher than rates
during off-peak hours. Use of custom calling features (such as voicemail or
three-way calling) will be billed like any other call. To be eligible for
Service, we may require you to reside in our Service area and to use most of
your Service on a network owned or operated by the UWSP provider.
d. Wireless Data Charges. Wireless data services may be billed in full
kilobyte increments. Partial kilobyte increments of use may be rounded to
the next full kilobyte. Unused kilobytes may not be carried over to
subsequent monthly billing cycles. Access time may be measured from the time
the port is seized to the time the port is released by your Equipment.
Any changes to your UWSP Cellular Service Agreement, or UWSP Cellular
Renewal, or UWSP Customized Cellular Agreement, must be made in writing, via
an on-line form or in-office form. An e-mail, or telephone call, will not
be accepted. All changes will take effect on the 27th of a month. Changes
to your account must be received by 12:00 p.m., CST, on the 26th of the
month. If the 26th falls on a Holiday, or weekend, then the first business
day before the 26th.
To determine whether certain taxes, fees and surcharges are applicable to
Service provided to you, we are required by federal law to obtain your
street address, which must be within our service area. You represent and
warrant that the address you provide us to obtain Service is correct, and
you acknowledge that we are relying on this information to determine which
taxes, fees or surcharges are applicable to your Service. You agree to
notify us if your address changes. In the event you do not provide us with
a valid address or address change, you understand and agree that you may be
responsible for additional taxes, and service fees, and we may terminate
We will bill you monthly for all charges associated with the Services and
Equipment. Bills are normally processed during the first two weeks of a
month. Failure to receive a bill is not a basis for non-payment. It is the
customer's responsibility to receive a monthly bill, not that of the UWSP
Telephone Support Office. The UWSP Telephone Support Office will make
monthly telephone bills available upon request.
Payment in full is due no later than the due date indicated on your bill.
If the payment is not received by the due date, your cellular service will
be suspended until a payment is received. Suspension does not mean
cancellation. You will still incur monthly charges per your contract. If
the Telephone Support Office is unable to contact the customer within two
months, the cellular service will be cancelled, and the customer will be
charged a $200 cancellation fee. The telephone balance will then be turned
over to UWSP Accounts Receivable for collection action.
The UWSP Telephone Support Office may allow payments to be deferred to the
following month, or months, with prior approval. If a payment is received
after the due date on the telephone bill, the payment is deemed "late", or
"overdue." It is at the discretion of the UWSP Telephone Support Office, in
cooperation with UWSP Accounts Receivable, to charge late fees, and/or
interest. You agree to pay costs and fees we incur to collect an unpaid
balance from you.
If you have authorized payment for Services or Equipment by credit card or
by debiting a bank account, no additional notice or consent is required
before we invoice the credit card or debit the bank account for all amounts
due to us for any reason.
If you use any of the Services to access the Internet, you may not use our
Internet access Service to (1) engage in illegal activity, (2) violate the
network policies of any network accessed through our Service or (3) engage
in any activity that interferes with other Internet users' use and enjoyment
of the Internet or our Service.
Theft and Fraud
If your Service or Equipment is lost or stolen or fraudulently used, then
you are responsible for all usage incurred before we receive notice from you
of such loss or theft. You agree to cooperate in the investigation of fraud
or theft and to provide us with such information and documentation as we may
request (including affidavits and police reports).
Limitation of Liability
In the event we are found to be responsible to you for damages in any way
relating to the Services or Equipment, you agree that our liability to you
will not exceed your pro-rated monthly recurring charge for services during
the period in which you incur such damages. We are not liable for any
incidental, special or consequential damages (such as lost profits or lost
business opportunities), punitive or exemplary damages, the cost of
alternative services, or attorney's fees.
Disclaimer of Warranties
We are not responsible for circumstances beyond our control, including
without limitation acts or omissions of others, atmospheric conditions, or
acts of God. We do not promise uninterrupted or error free service.