Frequently Asked Cellular Service Questions (FAQs)

Personal Cellular Use

What is the difference in International Long Distance versus International Roaming?  The difference is your physical location.  You use International Long Distance when you're located inside the United States, Puerto Rico, or the U.S. Virgin Islands and you call or send a message to another country.

You use International Roaming when you're located outside the United States, Puerto Rico, or the U.S. Virgin Islands and make or receive calls, send messages, or use data.

Can I make international (including Canada and Mexico) calls using my cellular device?  Yes.  Many options are available.  Call the Telephone Support Office at 715-346-2562, or check out the Add-On Features.